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Love working with Theresa and the Transglobal team - they are always around if i have an issue with a package etc, and they always try to fix the issue asap
Date of experience: February 13, 2024
Reply from Transglobal Express GmbH
Hello Marco,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from monday to friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice Wednesday.
Best regards
Your Transglobal Express Team
Thank you transglobal express for assistance with shipping. Very fast, punctual collection in Strausberg-germany on 12/12/23, 3:00 p.m., arrival in San Diego 12/14/23, great, gladly again...Greetings Peter
Date of experience: December 12, 2023
Reply from Transglobal Express GmbH
Hello Peter
Thank you for your positive feedback.
We are very pleased that you satisfied with our service and hope that we can continue to serve you as a customer.
If you have any questions, please feel free to contact us from monday to friday from 9:00 a.m. to 5:30 p.m. During this time you can contact us by phone, email or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
Transglobal has a great competitive price and one of the best customer service in Germany. Many companies should learn from their team how to handle customer inquiries.
I would like to thank specially Theresa D who always goes above and beyond to answer all my queries. She is fantastic!
Date of experience: July 31, 2023
Reply from Transglobal Express GmbH
Hello Ms. Germano,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from Monday to Friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice wednesday.
Best regards
Your Transglobal Express Team
We had to manage an International shipment to US and Theresa was my linked. She followed the communication quickly and clear entirely in English. I was really glad to have her support service to help with the resolution of requests during the entire shipment process. We use TG quite often to book shipment and the customer service is always available, helpful and quick to solve problems.
Date of experience: August 11, 2023
Reply from Transglobal Express GmbH
Hello Arianna,
thank you for taking the time to leave us a review.
It is very important to us to offer our customers the best possible customer service. Of course we will forward your kind words to our colleague Theresa. She will be very happy about it.
We hope that we can continue to serve you as a customer.
If you have any questions, you can still contact us from Monday to Friday from 9:00 a.m. to 5:30 p.m. by phone, email or via our live chat.
We wish you a nice tuesday.
Best regards
Your Transglobal Express Team
I required my passport delivering from Germany to the UK next day delivery on a Saturday. After speaking with a number of couriers Transglobal Express were the best. Not only did my passport get delivered next day on a weekend with no problems and at a great price, Theresa D who handled my experience was amazing from start to finish. She guided me through the process from start to finish and regularly called and emailed to update me, Thank you so much Theresa you were great and you really got my out of a tricky situation. I am so grateful. I would highly recommend using this service and I definitely will again. 10/10.
Date of experience: May 30, 2022
Reply from Transglobal Express GmbH
Good day Scott,
Thanks for your positive feedback.
We are very pleased that you have had a good experience with us.
We would be pleased if we could continue to look after you as a customer.
We wish you a nice day.
Kind regards
Your Transglobal Express Team
I have been using Transglobal Express for a few years. Shipping from Germany to the USA and Canada is fast!
✅ Theresa D. offered us excellent customer support.
Only have good words to say about this company. I 100% recommend them!
Date of experience: February 18, 2023
Reply from Transglobal Express GmbH
Hello dear Julian,
Thank you very much for the positive rating.
We are very pleased that you are satisfied with our customer service and with our offer.
It is very important to us to offer our customers the best possible customer service and we would be very happy if we could continue to look after you as a customer in the future.
My colleague Ms. Duskunovic would like to thank you very much for the lovely review, which we have of course passed on immediately.
If you have any questions, please feel free to contact our customer service from Monday to Friday from 09:00am to 17:30pm. During this time we can be reached by phone, email or via our live chat.
Best regards
Your Transglobal Express Team
Very good service and cooperative staff and manager too is v v good.
Date of experience: May 09, 2023
Reply from Transglobal Express GmbH
Hello Mr. Singh,
thank you for your positive review and thank you for visiting us.
We are very pleased that you are satisfied with our customer service. It is very important to us to offer our customers the best possible customer service.
If you have any questions, you are welcome to contact us from Monday to Friday by telephone (069/90506780), by e-mail (sales@transglobalexpress.de) or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
great service, always helpful and Theresa Duskunovic was fundamental to resolve a complicated export from India - really recommended !
Date of experience: February 05, 2023
Reply from Transglobal Express GmbH
Hello dear Pierluigi,
thank you very much for your positive feedback.
We are always happy when customers take the time to rate our service. It is very important to us to offer our customers the best possible service and we look forward to continuing to serve you as a customer in the future.
Our colleague Theresa will be very happy about your evaluation. Of course we will pass your word on to them.
If you have any questions, you are welcome to contact our customer service from Monday to Friday from 9:00 a.m. to 5:30 p.m. During this time we can be reached by phone, email or via our live chat.
We wish you a nice afternoon.
Best regards
Your Transglobal Express Team
Great experience - professional, fast, easy to use. I have used transglobal express multiple times to ship transatlantic. The website is easy to use, there are plenty of choices, and shipment has always been picked-up and delivered on time. Great way to save on costs. Definitely recommend.
Date of experience: June 16, 2021
Reply from Transglobal Express GmbH
Good day Ray,
thank you for your rating.
We are really happy that you are satisfied with our service.
We hope that we can continue to serve you as our customer.
Kind regards
Your Transglobal Express Team
I was so stressed about packing all my boxes on time for pick up and was confused by what I needed to do.
I opened chat and spoke to Teresa who explained everything I needed to know in a very fast concise and friendly manor completely calming me down. All customer service should be like this!! A+++++
Date of experience: July 30, 2020
Reply from Transglobal Express GmbH
Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to share your experience with us- and we agree, Teresa is truly a gem to have on our team! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
Have been using reliably for a few months. GOOD service and help when you need it. Tried another competitor with slightly cheaper prices and the customer service was abysmal! You get what you pay for.
Date of experience: August 18, 2020
Reply from Transglobal Express GmbH
Hello Kate,
thank you for your review.
We are very pleased that we were able to meet your expectations and hope that you will use our service again soon.
Best regards.
Your team from Transglobal Express.
I always use Transglobal when I import items from Germany because of their reasonable price and reliable service.
I have never felt disappointed with their service.
Very nice & Highly recommended!!
Date of experience: June 18, 2018
The Best Service in Germany and UK. I hope you will grow your network and offer the same services in all countries in Europe. Specially in Portugal.
Best Service with most economical Prices.
Date of experience: June 18, 2018
Super-professioneller Telefon-Support, klarer
Aufbau der Internetseite, sauberer Download
der Versandpapiere
Date of experience: June 16, 2021
Reply from Transglobal Express GmbH
Guten Tag Thomas,
vielen herzlichen Dank für Ihre positive Bewertung.
Es freut uns sehr, dass Sie mit unserem Service und Kundenservice zufrieden sind.
Wir hoffen, dass wir Sie auch in Zukunft als Kunden betreuen dürfen.
Mit freundlichen Grüßen
Ihr Transglobal Express Team
We have been using Transglobal for years and we are super happy with the service they offer.
Date of experience: June 16, 2021
Reply from Transglobal Express GmbH
Hi Dirk,
Thanks so much for your review! We look forward to keep on assisting in the future!
Kind regards,
Transglobal Express
Very easy to book online. Excellent telephone support. I highly recommend their service.
Date of experience: June 16, 2021
Reply from Transglobal Express GmbH
Good Day Richard,
thank you very much for the positiv review.
We are very pleased that you are satisfied with our service. We hope that we can continue to look after you as our customer.
With best regards
Your Transglobal Express Team
Since three months my package is stuck in warehouse in UK UPS, I have asked for it to be send back in February I have paid the custom tax.
After contacting on my own UPS UK; They have informed me that Transglobal DID not transfer the amount of custom tax to their account and there for the package can't be send back to Germany. The Transglobal claims UPS is not answering their mails.So in short I have lost over 300€ over lousy service from TRANSGLOBAL. Theri answer always is a wague and without any facts.
Date of experience: April 07, 2021
Reply from Transglobal Express GmbH
Dear Berenika,
we are very sorry that you are not happy with our service.
I have checked your order and I really can understand that you are satisfied.
We try our best to get your parcel back to Germany.
We are writing UPS every day but until now we did not get any reply. We even escalated it to a higher position. Of course we know that this is not the answer you wish but we are really doing everything.
We will inform you as soon as UPS has replied.
We want to provide the best possible service to all of our customers and we are really sorry that you are not satisfied with our service.
Please do not hesitate to contact our customer service if you have any further questions.
Kind regards
Transglobal Express Team
I have been carrying out outstanding business relationships with the Transglobal Express for the past 4 weeks now. I was delivered 10 pieces of luggage and highly valuable documents extremly swiftly and reliably: the service quality is excellent and the company is really really extremly reliable and quick operating outstandingly both nationally and interantionally. The company also offers discounts ndividually tailored services immediately. I can highly recommend the fantastic service portfolio for all involved customers, suppliers, employes and mostly potential further national and international business partners, who are searching for a sustainable, long-term oriented business partner such as this company.
Given the outstanding service quality I can highly recommend the company expansion both nationally but also internationally. A key feature of the company is to maintain the main pillars of the business, meaning the core main services whilst simultaneously offering innovative individually tailored support and additional service and help. The company is extremely committed, reliable only interested in keeping and developing sustainable long-term business relationships: they immediately processed my individual requests, offer discounts immediately and involve in all resolution in case any item gets lost. Given the extremely customer oriented approach and individually tailored service lines I could can highly recommend transglobal expess as one of the most excellent shipping partners worldwide
Date of experience: May 22, 2021
Reply from Transglobal Express GmbH
Hello Maria,
thank you for your positive review.
We are very pleased that you are satisfied with our service and we hope to continue to welcome you as a customer of Transglobal Express.
All the best,
Your Transglobal Express Team
Very positive experience
Date of experience: November 20, 2023
Reply from Transglobal Express GmbH
Hello GD,
Thank you for your positive feedback.
We are very pleased that you had a very positive experience with our service and hope that we can continue to serve you as a customer.
If you have any questions, please feel free to contact us from monday to friday from 9:00 a.m. to 5:30 p.m. During this time you can contact us by phone, email or via our live chat.
Have a nice day.
Best regards
Your Transglobal Express Team
Superb Service. Outstanding 'logistics' ...thank you..
Date of experience: June 16, 2021
Reply from Transglobal Express GmbH
Good Morning Alex,
thank you very much for the positiv review.
We are very pleased that you are satisfied with our service. We hope that we can continue to look after you as our customer.
With best regards
Your Transglobal Express Team
